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Privacy Policy

Hurtubise Façades is committed to complying with all applicable laws and regulations regarding the protection of personal information.

This privacy policy outlines how we collect, store, use, and protect your personal data as a result of our online interactions, such as when you visit our website, our client portal, our applications (our "Web Platforms"), and, if applicable, as a result of our offline interactions, such as when you participate in one of our activities, such as marketing activities, trade shows, sales meetings, or visits to our facilities.

This policy does not apply to third-party websites that can be accessed by clicking on links found on the Web Platforms, and Hurtubise Façades is in no way responsible for such third-party websites. If you follow a link to a third-party website, it will have its own privacy policies regarding personal information that you should review before submitting any personal information.

What personal data do we collect?

The personal data we collect depends on how you interact with Hurtubise Façades and may include the following:

  • Recruitment-related information, such as a curriculum vitae, information about education and employment history, details about professional affiliations, and other information relevant to potential recruitment by Hurtubise Façades or potential association with Hurtubise Façades.

  • Your personal contact information, such as your name, mailing address, email address, phone number, and similar contact details.

  • Passwords, password hints, security question answers, and similar information used to verify identity and account access.

  • Your location, such as the location derived from your IP address.

  • Your interests and preferences, such as languages, preferred cities, favorite products and services, and other similar information that helps us profile your interests and preferences.

  • Data related to your electronic device (such as its identifiers) and how you and your electronic device interact with our Web Platforms.

  • Photographs or security camera images if you enter any of the Hurtubise Façades facilities or participate in a Hurtubise Façades activity.

  • All data you provide to us and the content of messages you send to us when you submit feedback, send inquiries regarding personal data, request products or services, or communicate with us to apply for a job or obtain support, make changes to your account information, or respond to surveys.

We do not knowingly collect personal data about individuals under the age of 16.

How do we collect your personal data?

Hurtubise Façades collects your personal data from you, from third parties, and through the use of cookies.

  • When you apply for a job with our company through our Web Platforms.

  • When you directly provide us with personal data when purchasing our products or subscribing to our services, creating an account on our Web Platforms, communicating with us on social media, clicking on an advertisement link on a third-party website, submitting a question on our Web Platforms, contacting us for assistance, adding a testimonial, commenting on blogs or articles on our Web Platforms, registering for our business development activities, participating in our research groups, or responding to our surveys.

  • We collect personal data about you from third parties, including business partners and service providers who help us determine location based on your IP address, for the purpose of customizing certain messages based on your location, and from public sources such as open government databases or other publicly available data (e.g., on third-party social media platforms such as Instagram, Facebook, Twitter, Twitch, or LinkedIn).

  • We collect your data using cookies to record how you visit our Web Platforms.

Why do we collect your personal data, and what are the legal bases for processing?

Hurtubise Façades uses your personal data in several situations, during and after your relationship with us, including:

  • For recruitment purposes: to allow us to process job applications and evaluate whether a person meets the requirements of a position they may apply for at Hurtubise Façades.

  • To facilitate the use of our Web Platforms and ensure that content is relevant and presented in the most effective manner for you and your device.

  • To provide details about our new products and services and invitations to events when a person has chosen to receive such information.

  • To promote or administer our activities, including but not limited to managing customer accounts, responding to supplier inquiries, and monitoring the quality of our products and services.

  • To understand and improve our relationships with business partners or customers, typically with the goal of improving our products and services and facilitating the development of new products.

  • To communicate with you and provide personalized advertisements both on our Web Platforms and offline.

  • To protect you, protect our business, or protect other parties from threats, including computer security or fraud, or to perform other background checks that may be required at any time under applicable law or best practices (if false or inaccurate information is provided or if fraud is detected or suspected, information may be shared with fraud prevention agencies and may be recorded by us or such agencies).

  • To enforce our rights, comply with our legal or regulatory obligations regarding information disclosure, and/or to protect the rights of third parties.

  • To facilitate the management of our business operations (such as mergers, sales, acquisitions, and strategic partnerships), we may need to transfer all or part of the personal information to an applicable third party (or its advisors) under any due diligence process or transfer to such entity resulting from a reorganization or to that third party for the same purposes stated in this Privacy Policy or for the analysis of any proposed reorganization.

We will only use your personal data if we have a legal basis for doing so. The legal bases for using your personal data may include, among others:

  • When you have given your consent.

  • When the use of your personal data is necessary for the performance of a contract with you.

  • When the use of your personal data is required by laws applicable to our business.

  • When the use of your personal data is necessary for product recalls or to send urgent safety notifications.

  • When we have legitimate interests and they do not override your privacy rights.

You have the right to withdraw or refuse your consent at any time. For more information on how to proceed, please refer to the "Your Personal Data and Your Rights" section.

If you have any questions regarding the legal grounds for using your personal data, or if you object to it, please contact our Data Protection Officer through the means provided in the "Contact Our Data Protection Officer" section.

Use of your personal data for advertising and marketing purposes

We use your personal data to send you advertisements through various means of communication (mail, email, or text message) if you have consented to such use (unless there are other legal principles in your country or territory regarding advertising that do not require your consent).

Additionally, we use your personal data, and the information related to it, to tailor advertisements to your preferences.

We may share your personal data with our advertising partners (third parties) to display targeted ads on our Web Platforms or other third-party online services. The digital media agencies we consult provide us with strategic and technical advice regarding our advertising campaigns to help us target specific markets.

We may also share your personal data with other recipients who do not process personal data under EU data protection laws (in cases where (a) personal data is controlled by a Hurtubise Façades entity established outside the EU and (b) Hurtubise Façades does not offer goods or services or monitor the behavior of data subjects in the EU). Our advertising partners may then use cookies to measure the effectiveness of the ads.

For more information on how to opt out of targeted advertising or interest-based cookies, please refer to our Cookie Policy.

You have the right to object to the use of your personal data for advertising purposes or to withdraw your consent if given previously. For more information, please refer to the "Your Personal Data and Your Rights" section.

How do we retain, process, share, and protect your personal data?

The personal data we collect about you will be stored in various locations worldwide where we have facilities or engage third-party service providers. As a result, you consent to the transfer of information to countries other than your country of residence, where data protection rules may differ from those in your country of residence.

When information is located outside your country of residence, it is subject to the laws of the country where it is located and may be disclosed to governments, courts, or law enforcement or regulatory agencies of that country in accordance with its laws.

However, our practices regarding personal information are always governed by this Privacy Policy, and where applicable, we will comply with the requirements of the General Data Protection Regulation (GDPR) and/or the requirements for the transfer of personal information between the EU, EEA, and/or any third country, including implementing adequate safeguards (standard contractual clauses, etc.) where applicable. Hurtubise Façades will hold businesses located outside Canada accountable under Canadian law for any personal information that may be transferred to them.

We only share your personal data on a "need to know" basis as follows:

  • Internally, with various departments of Hurtubise Façades, including communications, marketing, sales, finance, legal, procurement, and IT services.

  • Externally, with third-party service providers and/or partners who provide us with website services, application development, hosting, maintenance, and other services. These third parties may have access to personal information or process it as part of the services they provide to us. We limit the information we provide to these service providers to only the information reasonably necessary for them to perform their functions. The contracts we have with these service providers require them to maintain the confidentiality of this information.

  • Externally, with governmental authorities and law enforcement agencies when required by applicable laws.

  • Externally, to the acquirer, successor, or assignee in connection with any merger, acquisition, borrowing, sale of assets, or similar transaction, as well as in the event of insolvency, bankruptcy, or receivership providing for the transfer of personal information to one or more third parties as a business asset.

We will use personal data solely for the primary purpose and legitimate purpose for which it was collected or for compatible purposes with the primary purpose.

We follow industry-recognized standards to protect the information shared with us from transmission to receipt. We have implemented appropriate physical, technical, or administrative security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, misuse, or any other illegal form of processing of personal data in our possession. These security measures ensure that only staff members subject to a duty of confidentiality and who need to know or reasonably require access to your personal data have access to it and use it.

However, please note that there is no method of transmission over the internet or electronic storage that is 100% secure. Therefore, we cannot guarantee or warrant the security of the information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, acquired, disclosed, altered, or destroyed by breach of our physical, technical, or administrative safeguards. If you believe that your personal information has been disclosed without your consent, please contact the Privacy Officer using the contact details provided in the "Contact Our Privacy Officer" section.

Your Personal Data and Your Rights

You have a number of rights regarding your personal data.

Access: The right to inquire if we process information and, if applicable, request access to your personal data. Subject to applicable law and, if applicable, payment of applicable fees upon request, the person can receive a copy of the personal data we hold and certain other information about them.

Rectification: The right to request the correction of any incomplete or inaccurate personal data at any time if you find them to be inaccurate or outdated.

Under the GDPR, you may exercise the following additional rights:

Erasure: The right to request us to erase, destroy, or remove personal data in certain circumstances. We will take reasonable steps to inform our relevant personnel of your request. Your personal data will be removed from Hurtubise Façades systems within a reasonable time frame and will be deleted. However, Hurtubise Façades may retain a copy of your personal data as required by law, regulations, or an administrative or court order, or for internal audit purposes or ii) as archived electronic data as part of archiving or automated backup procedures. Please note that in the event of a dispute between you and Hurtubise Façades, we may retain your personal data until the dispute is finally resolved.

Restriction: The right to request the suspension of processing certain personal data, among other things, to establish their accuracy or the reason for their processing.

Transfer: The right to request the transfer of certain personal data to another party.

Objection: The right to object to the processing of personal data on the basis of a legitimate interest (or that of a third party) or for certain direct marketing purposes. However, we may have the right to continue processing the information.

Automated Decisions: The right to contest any automated decision when such a decision has a significant legal or similar effect, and the right to request rectification of such a decision.

Consent: The right to withdraw consent in the circumstances provided by law, where we have previously obtained consent for the processing of personal data.

If you want to exercise any of these rights, please contact our Data Protection Officer using the means provided in the "Contact Our Data Protection Officer" section. You may also lodge a complaint about how we handle your personal data with the relevant privacy regulatory authority in your jurisdiction.

Contact Our Data Protection Officer

If you have any questions, comments, or concerns about our privacy practices, or if you want to exercise any of your rights mentioned in this policy, please contact our Data Protection Officer:

Data Protection Officer Hurtubise Façades 2490 Alfred-Nobel, Drummondville, J2A 0N2, Quebec, Canada

Changes to this Privacy Policy

Hurtubise Façades may update this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will revise the "last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting and processing your personal data.